I Purchasedan App and It Sais I Have to Buy It Again

This folio describes a number of issues y'all might encounter when purchasing X-Plane on an Android device, through the Android Marketplace.

Market Download/Installation Issues

Contents

one Market Download/Installation Problems
- 1.1 "I own this awarding for Palm/iPhone, why do I demand to re-buy it?"
- one.2 Problem: "The resources started downloading merely then froze"
- 1.3 Trouble: "I tin't find X-Airplane in the Market!"
- i.4 Trouble: "I'thou receiving an Unknown Error – 18 when I install X-Plane"
2 Awarding Problems
three In-App Purchase of Aircraft/Scenery
- three.1 Trouble: "I purchased an Shipping/Scenery Region only I cannot utilize it yet"
- 3.2 Problem: "I tried to purchase aircraft/scenery but the transaction failed yet it says 'You already own this product'"
- 3.3 Problem: "I purchased aircraft/scenery and I want to use them on a different device"
- iii.4 Problem: "I reinstalled 10-Plane and now my purchased shipping/scenery are gone!"
- 3.5 Problem: "It says in-app buy is not supported on my device"
four More Information
- iv.1 Getting further help

"I own this application for Palm/iPhone, why do I demand to re-buy information technology?"

The applications from one device to another may seem the aforementioned as far as features but the software underneath is actually very unlike to support the various devices out there.

In addition, each platform comes with a different market. The market is responsible not just for tracking ownership just besides for delivering updates. For example, the Apple tree Shop (iTunes) is a very unlike market than the Android market. Something purchased in one identify cannot be tied dorsum to a different market.

If you have any trouble, please contact back up at [email protected].

Problem: "The resources started downloading but and so froze"

Start, we highly recommend that WiFi be enabled prior to starting XPlane for the first fourth dimension (or afterwards an update) so that the resource files tin be downloaded quickly with fewer interruptions. WiFi is not required but will make the process much faster.

Occasionally, the downloads can get stuck if a connection is lost during transfer. To correct this:

Go to Settings > Applications
Find Ten-Plane in the Application listing and select it
Press the button labelled "Forcefulness Close"
Again, this would be a skilful time to enable WiFi
Launch Ten-Plane again. It volition go on downloading where it left off.

Problem: "I tin't find X-Plane in the Market!"

There are almost 200 unlike Android devices out there. Some of them are far too slow to always run X-Airplane; others are dual-core monsters with tons of power. In creating the Ten-Plane for Android app, we needed a style to make certain the simply devices that tin buy the app are the ones that will really run it reliably.

After a bit of enquiry, we decided that the ARMv7-based CPUs are powerful enough to run X-Airplane, but nothing less would be sufficient. We set the application in the Android Market so that it will only bear witness upwards to people who have phones with an ARMv7-based processor. This means that right off the bat, there volition be some users who won't exist able to find the app in the Market. This is normal. In this instance, your device isn't able to run the application (almost will merely crash if attempted) so the market hides the application.

Luckily, near of the phones out there practise have ARMv7 fries, so the boilerplate person shouldn't have an outcome. Here'due south the hitch… Some telephone models have a bug in them right now–they tell the Android Market place that they don't have an ARMv7 flake, even though they do! This means that owners of these phones volition not see X-Plane until the problem is fixed.

The phone's carriers are working on a solution to this problem correct now, and it should be nowadays in the side by side release for those phones. Still, the set is carrier dependent, and there is no date set for the release. All that tin be done at this bespeak is to wait for the next Over-the-Air (OTA) update from your carrier.

The following phones have been found to take this issue (mainly on Android 2.1):

Samsung Galaxy S series phones (Milky way, Fascinate, Vibrant etc)
HTC Desire
Sony Ericson Xperia X10

Problem: "I'm receiving an Unknown Error – xviii when I install X-Plane"

This cause of this Android installer mistake is unknown but it affects many applications, not just X-Plane. At that place are two workarounds that we're aware of. I of them fixes the trouble…the other only works effectually it to go X-Plane installed.

Solution ONE: Permanent Set – Adhere the phone to a computer and mountain the SD card every bit a bulldoze, then navigate to the binder chosen .android_secure and in that folder, delete the file called smdl2tmp1.asec. At present unmount the SD card and restart your telephone. Annotation: Because this solution requires you to delete files from your phone, you MUST do caution and attempt this solution at your own risk though it has worked perfectly for most users who have tried.

Solution 2: Workaround just to get it installed – From the phone become to Settings > SD card & phone storage and select Unmount SD. Now the user should attempt to redownload X-Plane. Once that works, they tin go back to this screen and mount their SD card again. If they want at a later date (and if they're running Android 2.2 Froyo or higher) they can become to Settings > Applications > X-Aeroplane, select it and and then choice Motility to SD to go the app out of internal storage.

Awarding Bug

For applications problems, delight run across the general X-Airplane for Android troubleshooting page for full general application issues.

In-App Purchase of Aircraft/Scenery

Problem: "I purchased an Aircraft/Scenery Region but I cannot utilize it yet"

After a purchase goes through, it can sometimes take 10 minutes for the credit card transaction to get through completely before the product becomes usable. Delight be sure you lot have a good connectedness to the cyberspace. It has also shown to be helpful to exist sure that you're signed into Google Talk on your device as this ensures a stable connect to Google's servers. Another affair to endeavor is to open up up the Android Market to be sure it's functioning properly. Then restart XPlane.

If you've waited a while and your purchases are still not working properly, exist sure you have a connexion to the cyberspace and so become to the X-Aeroplane Android menu and pick "Refresh Purchases". Later on a minute or and so, your transaction should be completely updated.

Trouble: "I tried to purchase aircraft/scenery merely the transaction failed withal it says 'You already own this product'"

At that place seems to be an issue on Google'due south servers that are causing transactions to sometimes go stuck. After a certain time limit, the transaction is automatically cancelled past them, NO Coin is charged to your account just notwithstanding yous cannot download the item and if you try and repurchase it, they say "You lot already ain this product".

UPDATE (04/xx/11): Google has found the cause of this and fixed information technology yet it may have a calendar week or two for the fix to go through their QA testing earlier it is Live on their servers.

UPDATE (04/27/xi): The set up has gone alive. You should no longer be experiencing this effect any longer.

Trouble: "I purchased shipping/scenery and I desire to utilise them on a different device"

Your purchases are tied to your primary device username/account. That ways that whatsoever device which is tied to this aforementioned account will be granted access to apply your purchased products. It might take several minutes later the first time you run X-Aeroplane for the products to be unlocked. Be certain you lot have a good cyberspace connection at that time.

Problem: "I reinstalled Ten-Airplane and now my purchased aircraft/scenery are gone!"

Don't worry, your purchases take not been lost. The beginning time you load 10-Airplane, information technology will send a request to Google'southward servers to find out what you own. Afterwards several minutes, you should receive all of your purchases dorsum. Exist sure you have a adept internet connection at that time.

If you've waited a while and your purchases are still not available, be sure you take a connection to the internet and so get to the Ten-Plane Android menu and pick "Refresh Purchases". After a minute or so, your transactions should exist completely restored.

Problem: "Information technology says in-app purchase is not supported on my device"

In order to purchase products from within Ten-Plane, y'all need to take Android'due south Market place App version 2.iii.4 or higher. Anybody should accept this version past at present but in instance you don't, you lot can try clearing your market cache/information by going to Settings > Applications > All and select the market app and so selection Clear Cache and Clear Data. Then follow the directions from the Android Market support.

More Information

Getting further help

The issues above are the only ones we are aware of at the moment.

If you believe your phone should be able to come across the app and it can't, or if yous have farther bug, please e-mail [email protected]. In all cases, information technology is useful to include the following information ahead of time:

Carrier
Phone Model
Android Version
Order Number (from Android Market)***
Build Number *
Whether you're running a custom ROM or non **

* This data tin be institute by going to Settings > About Phone on your device.

** Because Android is an open source operating system, there are a lot of custom builds of the operating system out there that are not stock builds from your carrier. Basically, if you don't know what a custom ROM is, the respond to this is no, you are not running a custom ROM.

*** Y'all can go this from the email that was sent to you from the Android market place after your purchase OR you lot can go to http://checkout.google.com and find your order history.

Back to Knowledge Base

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Source: https://www.x-plane.com/kb/x-plane-for-android-market-issues/